Information for canceling or editing an order.

Unfortunately, we can&apos;t cancel orders once they have been made. Typically, when you order from us, you receive an email with the option to cancel or edit if it&apos;s done within one hour. If you don&apos;t need the items you&#x2019;ve ordered, just contact us and we will send you a return shipping label when you receive them. You can send them back to us right away for a full refund.&#xA0;

Can I change or cancel my order?

Click here to find U.S. & Canadian retailers who carry our products.

<span id="isPasted" style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Yes! We partner with many U.S. &amp; Canadian retailers who carry our products. Trot over to our&#xA0;<a class="fr-green" href="https://www.gg-equine.com/pages/where-to-find-greenguard-grazing-muzzles" rel="noopener noreferrer" target="_blank">retail location page</a><span id="isPasted" style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and call ahead to check for product availability!

Do you have any retail locations where I can shop in person?

Click here for our shipping options and delivery times.

<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please look at the table below for our shipping information: <div align="left" dir="ltr" style="margin-left:0pt;"><table style="border:none;border-collapse:collapse;"><tbody><tr style="height:52.5pt;"><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;Region</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Standard</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Expedited</td></tr><tr style="height:71.25pt;"><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Continental U.S.</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">FREE (5-7 business days)</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">$6.95 (3-4 business days)</td></tr><tr style="height:71.25pt;"><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Alaska, Hawaii</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">FREE (5-7 business days)</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">$6.95 (3-4 business days)</td></tr><tr style="height:71.25pt;"><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Outside of the U.S.</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Calculated at checkout*</td><td style="vertical-align:top;background-color:#ffffff;padding:11pt 11pt 11pt 11pt;overflow:hidden;overflow-wrap:break-word;"><span style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Calculated at checkout*</td></tr></tbody></table></div>

How long will it take to receive my order?

Sometimes packages are hidden in strange places, but we're here to help.

<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Oh no! <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Make sure to double-check your mailbox area, as packages are sometimes hidden in strange places like behind bushes or items on a porch (we even had a customer find a package in the back of her pickup truck). If you can&#x2019;t find it there, check in with neighbors to ensure they have not received the package.&#xA0; <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can also reach out to your local mail carrier. We have had items say they have arrived only to show up the next day. Hopefully, it will show up, but please contact us if you are still looking for it in the next 24 hours.

I can't find my package.

<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you are experiencing issues acclimating your horse to our products and cannot find the answers you need in the Help Center, we would love to see how we can assist. Our team has extensive experience troubleshooting with horse owners (as horse owners ourselves!). You can reach us anytime via email at&#xA0;<a href="mailto:support@gg-equine.com" style="text-decoration:none;"><span style="font-size: 11pt; color: rgb(140, 187, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">support@gg-equine.com</a><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If we cannot help, or you need to swap out for a different size, we offer a 30-day return policy for all orders placed in the US and Canada. Just reach out with the information below, and we&#x2019;ll send you a prepaid return label to ship your items back to us! <ul><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order Number</li><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Items You Wish To Return</li><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reason For Your Return</li></ul> <span id="isPasted" style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For step-by-step instructions to successfully process your return, trot over to&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://gg-equine.gorgias.help/en-US/how-can-i-make-a-return-370285" rel="noopener noreferrer" target="_blank">How can I make a return</a><a href="https://gg-equine.gorgias.help/en-US/how-can-i-make-a-return-370285" rel="noopener noreferrer" target="_blank"><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;;font-size: 11pt; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">?</a>

What is your return policy?

<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Before<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;you return any items, get in touch with us first! We have years of experience with the GreenGuard muzzle and have developed almost all of the accessory products ourselves so that we can help!&#xA0; <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you are still having difficulty, simply take a couple of photos of the muzzle and halter on your horse with their head up directly from the side and email us a description of your issue. We will get back to you with some suggestions. In the worst-case scenario, you can still return it if we can&apos;t get it to work!&#xA0; <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are happy to accept a return within 30 days for any reason. If the product has been used, please thoroughly clean it before shipping it back. Refunds will be issued back to the original payment method after receiving the returned items. <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">FOR A FULL&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">REF<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">UND:&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">E-mail us at&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(139, 190, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="mailto:support@gg-equine.com">support@gg-equine.com</a><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;with your order number, the items you wish to return, and the reason for your return. We will email you a pre-paid return label to ship your returned item(s) to us.&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please clean all items before returning<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">PREP YOUR RETURN:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Any returned muzzles must include all four (4) muzzle straps.</li><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Undo any straps from the muzzle and halter before shipping.</li><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Clean any dirt or hair from used items.</li><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Include the original packaging/packing slip if possible.</li><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order number must be included in or on the package.</li><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Use an appropriately sized bag or box. Do not bend or squish the muzzle/other product in a too small package.</li></ul> <span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">CANADIAN RETURNS<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">(EXCLUDES ITEMS ORDERED FROM THE US &amp; SHIPPED TO CANADA): <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can print your label for new items that are still in their original packaging using the instructions below. <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">NOTE:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;If your returned items are no longer new and/or in their original packaging, we must create a return label for you. Please let us know if this is the case. <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Instructions for printing a Pre-Paid Return Label at home:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For newly packaged items that are cleaned and repackaged and able to be sold as new, you can print a return label at home using this link: <a class="fr-green fr-strong" href="https://www.canadapost-postescanada.ca/pr-rc/en/get-return-label/details?id=PR629895" rel="noopener noreferrer" target="_blank">GG Equine Canadian Return Label</a> <span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Return Authorization Code<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">:&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">GGRETURN<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Return Address:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">GG EQUINE CANADA c/o ShipBob<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">125 Edgeware Road<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Suite 15, doors 31-39<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Brampton ON L6Y 5L9 <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">**Please email us with the tracking info so that we can be notified when it is returned and process your refund.** <span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Instructions for In-Person Post Office Returns:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you cannot print a shipping label at home, you can also return packages in person at the post office by presenting the clerk with the Return ID number or barcode below. <span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Return Authorization Code:&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">GGRETURN<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Return ID number: &#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">PR629895<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Return ID barcode:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img src="https://attachments.gorgias.help/rkene/hc/g6w6/38e6cb15-13d0-4fff-98df-c2e781f6475a-11d94327-466f-4357-abb6-643be3d3dde4.png" width="389" height="259" class="fr-fic fr-dii">

How can I make a return?

<span id="isPasted" style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Refunds will be issued back to the original payment method within 5 business days after receiving the returned items. You will receive an email confirmation once your return has been processed. Funds are usually credited to your account within 5 business days, but may vary depending on your banking institution.

I returned my order. When can I expect a refund?

Read on for detailed information on trade-show returns.

<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We accept returns within 30 days of purchase for any item. If your item is still new in the package, we can also accept a return outside of the 30-day window.&#xA0; <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have your receipt from the show you can email that to us, if not, send us the information below to&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="mailto:support@gg-equine.com">support@gg-equine.com</a><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. Once we have your information, we will issue a return label if you are within 30 days of purchase. For new items outside of the 30-day window, you are responsible for return shipping. Please include the information below, or your filled-out receipt, in the package with your returned items so we can look up your purchase and issue your refund. <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Customer name:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Date of purchase:&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Event:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Items being returned, quantity, and price of each:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Payment method: (cash or card - we don&apos;t need card info)<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping address:&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Email address:<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Phone number:

Can I return a product I purchased at a trade show?

Instructions for the GreenGuard Grazing Muzzle and the HayPlay bags warranty.

<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our one-year limited warranty covers the GreenGuard Grazing Muzzle and the HayPlay bags for one year after the date of purchase. If the muzzle or HayPlay bag is broken, we will issue a one-time replacement.What qualifies for a warranty replacement?Muzzles are considered broken if any part is broken all the way through.HayPlay Bags qualify for a replacement if:<ul id="isPasted"><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;">The stitching around a hole rips through the three rings of stitches</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;"><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">There is a tear in any part of it 1 inch or larger</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;"><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The zipper breaks</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;"><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A grommet rips out<span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;</li></ul> <span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To make a warranty claim: <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Email&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="mailto:support@gg-equine.com">support@gg-equine.com</a><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;with the following information: <ul><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A photo of the broken product.</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Your order number or receipt/confirmation email so we can confirm the date of purchase.</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Inter;"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Your current shipping address where you would like the replacement sent.&#xA0;</li></ul> <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For muzzle replacements, we recommend sending photos of your new setup on your horse before turning them loose so we can make recommendations to prevent the issue from happening in the future, as this is a one-time replacement.

How can I make a warranty claim?

Click here to find out about international availability.

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, depending on which items you want. We ship US-designed products, like GG Equine Halters and accessories, to many places including France, Brazil, and Spain. <span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We can also ship HayPlay Bags throughout Europe. Shipping costs and times are calculated at checkout.&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For GreenGuard and other branded items, we are more limited in where we can ship, so we&#x2019;ve included some international retailers below. If searching our website from your country, you will most likely only be able to see items on our website that are available for shipping to you.&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">International Retailers: <span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">EUROPE:<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">THE NETHERLANDS AND BELGIUM<a href="https://www.paardeerlijk.nl/c-6930758/greenguard-graasmasker/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">PaardEerlijk</a><span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Based in the Netherlands, PaardEerlijk (&quot;Horse Fair&quot;) calls themselves &quot;D&#xE9; Graasmasker Specialist&quot; (grazing muzzle specialists). We are proud to say PaardEerlijk is the first European distributor of GG Equine products, including our leather muzzle inserts, premium halters, sun shields, and many other of our US-designed grazing muzzle accessories.<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><span id="isPasted" style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Tip:<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;Search and select GreenGuard Muzzles, then scroll down to see accessories.<a href="https://www.paardeerlijk.nl/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Website</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;|<a href="https://www.facebook.com/Paardeerlijk/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Facebook</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;|<a href="https://www.instagram.com/paardeerlijk/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Instagram</a> <span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">UNITED KINGDOM<a href="https://www.shiresequestrian.com/greenguard" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shires Equestrian</a><span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Based in Leominster, Herefordshire,&#xA0;<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shires Equestrian<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;is the official distributor of GreenGuard Grazing Muzzles in the United Kingdom.&#xA0;<a href="https://www.shiresequestrian.com/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Website</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;|<a href="https://www.facebook.com/ShiresEquestrianUK" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Facebook</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;|<a href="https://www.instagram.com/shires_equestrian/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Instagram</a> <span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">AUSTRALIA<a href="https://www.performaride.com/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">PerformaRide</a><span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Based in New South Wales, Australia,&#xA0;<span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">PerformaRide<span style="font-size:10.5pt;font-family:Inter,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;is the official distributor of GreenGuard Grazing Muzzles in Australia and New Zealand.&#xA0;<a href="https://www.performaride.com/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Website</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;|<a href="https://www.facebook.com/performaride" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Facebook</a><span style="font-size: 10.5pt; font-family: Inter, sans-serif; color: rgb(140, 187, 60); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;|<a href="https://www.instagram.com/performaride/" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Inter, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Instagram</a>

Do you ship internationally?

<span style="font-size: 11pt; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are hoping to be able to offer them in the next six months to a year in Canada. You can also purchase them through our US site, and we will ship delivery duty paid so you don&#x2019;t even have to worry about extra costs when you receive the shipment.

Will the HayPlay Bags ever be available in Canada?

Have a question we weren't able to answer here? This form is the quickest way to hear back from our team. During the work week, we respond to all inquiries within one day. We look forward to hearing from you!

📦 ORDERS, SHIPPING, RETURNS