Can I edit or add anything to my order?
Information for canceling or editing an order.
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📦 ORDERS, SHIPPING, RETURNS
Do you have any retail locations where I can shop in person?
Click here to find U.S. & Canadian retailers who carry our products.
How long does delivery take?
Click here for our shipping options and delivery times.
Order is marked delivered but not here.
Sometimes packages are hidden in strange places, but we're here to help.
What is your return/exchange policy?
Details for assistance and returns.
How do I initiate a return?
US and Canadian return instructions.
I returned my order. How do I get a refund?
Refund information can be found here.
Can I return a product I purchased at a trade show?
Read on for detailed information on trade-show returns.
How can I make a warranty claim?
Instructions for the GreenGuard Grazing Muzzle and the HayPlay bags warranty.
Do you ship internationally?
Click here to find out about international availability.
Will the HayPlay Bags ever be available in Canada?
Ordering help for Canadian customers.
I forgot to add a promo code/discount, but already made a purchase.
If you forgot to apply a promo code at checkout, please contact our customer service team as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.