What is your return/exchange policy?Updated a year ago

If you are experiencing issues acclimating your horse to our products and cannot find the answers you need in the Help Center, we would love to see how we can assist. Our team has extensive experience troubleshooting with horse owners (as horse owners ourselves!). You can reach us anytime via email at [email protected].

If we cannot help, or you need to swap out for a different size, we offer a 30-day return or exchange policy for all orders placed in the US and Canada. 

For a detailed explanation, please visit our Return Policy.

For instructions to successfully process your return, trot over to How do I initiate a return?