How do I initiate a return?

Before you return any items, get in touch with us first! We have years of experience with the GreenGuard muzzle and have developed almost all of the accessory products ourselves so that we can help!

If you are still having difficulty, simply take a couple of photos of the muzzle and halter on your horse with their head up directly from the side and email us a description of your issue. We will get back to you with some suggestions. In the worst-case scenario, you can still return it if we can't get it to work!

We are happy to accept a return within 30 days for any reason. If the product has been used, please thoroughly clean it before shipping it back. Refunds will be issued back to the original payment method after receiving the returned items.

FOR A FULL REFUND:

E-mail us at [email protected] with your order number, the items you wish to return, and the reason for your return. We will email you a pre-paid return label to ship your returned item(s) to us. Please clean all items before returning.

PREP YOUR RETURN:

Any returned muzzles must include all four (4) muzzle straps.
Undo any straps from the muzzle and halter before shipping.
Clean any dirt or hair from used items.
Include the original packaging/packing slip if possible.
Order number must be included in or on the package.
Use an appropriately sized bag or box. Do not bend or squish the muzzle/other product in a too small package.

CANADIAN RETURNS

(EXCLUDES ITEMS ORDERED FROM THE US & SHIPPED TO CANADA):

You can print your label for new items that are still in their original packaging using the instructions below.

NOTE: If your returned items are no longer new and/or in their original packaging, we must create a return label for you. Please let us know if this is the case.

Instructions for printing a Pre-Paid Return Label at home:

For newly packaged items that are cleaned and repackaged and able to be sold as new, you can print a return label at home using this link:

GG Equine Canadian Return Label

Return Authorization Code: GGRETURN

Return Address:

GG EQUINE CANADA c/o ShipBob

125 Edgeware Road

Suite 15, doors 31-39

Brampton ON L6Y 5L9

**Please email us with the tracking info so that we can be notified when it is returned and process your refund.**

Instructions for In-Person Post Office Returns:

If you cannot print a shipping label at home, you can also return packages in person at the post office by presenting the clerk with the Return ID number or barcode below.

Return Authorization Code: GGRETURN

Return ID number: PR629895

Return ID barcode:

How do I initiate a return?Updated 3 days ago