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GG Equine 

<span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you are experiencing issues acclimating your horse to our products and cannot find the answers you need in the Help Center, we would love to see how we can assist. Our team has extensive experience troubleshooting with horse owners (as horse owners ourselves!). You can reach us anytime via email at&#xA0;<a href="mailto:support@gg-equine.com" style="text-decoration:none;"><span style="font-size: 11pt; color: rgb(140, 187, 60); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">support@gg-equine.com</a><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. <span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If we cannot help, or you need to swap out for a different size, we offer a 30-day return policy for all orders placed in the US and Canada. Just reach out with the information below, and we&#x2019;ll send you a prepaid return label to ship your items back to us! <ul><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order Number</li><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Items You Wish To Return</li><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reason For Your Return</li></ul> <span id="isPasted" style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For step-by-step instructions to successfully process your return, trot over to&#xA0;<span style="font-size: 11pt; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://gg-equine.gorgias.help/en-US/how-can-i-make-a-return-370285" rel="noopener noreferrer" target="_blank">How can I make a return</a><a href="https://gg-equine.gorgias.help/en-US/how-can-i-make-a-return-370285" rel="noopener noreferrer" target="_blank"><span id="isPasted" style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;font-size: 11pt; font-family: Inter; color: rgb(140, 187, 60); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">?</a>

What is your return/exchange policy?

📦  ORDERS, SHIPPING, RETURNS

How is GreenGuard different than other muzzles?

Which size muzzle should I buy?

What are the physical dimensions of the muzzles?

Do I need to buy an insert? If so, which one(s)?

Does the muzzle work on donkeys?

Is it compatible with waterers?

How do you know when grazing muzzle season has arrived?

When and how should I stop using the Grazing Muzzle?

How do I know if my horse is overweight?

How tall does grass need to be to start using the muzzle safely?

How much does the muzzle restrict intake?

Does it get too hot in the summer?

Can my horse still eat hay?

MUZZLES & INSERTS

What size halter should I buy?

Can I use a regular halter?

Are your products breakaway?

Halter washing and care.

HALTERS

Is it safe for horses with shoes?

Are HayPlay Bags safe for minis?

Are they safe for older horses, or horses with missing/damaged teeth?

Do the bags stand up to extreme temperatures?

How do they work in the rain or mud?

How do the HayPlay bags work in sandy conditions?

How easy are they to clean?

Can you use it for soaked or steamed hay?

Can they be used in trailers?

Do the bags work with chopped forage?

Do these bags slow horses down?

Can I use a HayPlay Bag with a hay net if I REALLY need to slow my horse down?

How do the bags hold up to destructive horses?

HAYPLAY BAGS

🐎 PRODUCT QUESTIONS

I have fitting or sizing issues.

What's the best way to introduce my horse to the muzzle?

My horse is frustrated and doesn't seem to be catching on.

My horse is an "escape artist".

The muzzle straps keep breaking.

My horse is experiencing rubbing issues.

Chin Rubs

Sun shield for sensitive noses

There are teeth marks in my muzzle!

My horse is experiencing tooth wear.

The muzzle keeps filling up with grass

Should I clean the insert?

What is the best way to store the inserts when not in use?

The leather insert shrank or is misshapen

MUZZLE FIT & TROUBLESHOOTING

GG Halter Houdinis

Halter Escape Artists

Can I remove or replace the halter clip?

HALTER FIT OR REMOVAL

How can I prolong the life of my HayPlay Bag?

How to clean and care for the zipper so it is easier to use.

HayPlay Bags & Heaves

How do you fill the bag?

Where is the optimal level to hang?

What's the best way to tie up the XL Bag?

Help! My horse is afraid of the bag.

🐴 SUPPORT & TROUBLESHOOTING

Can I edit or add anything to my order?

Do you have any retail locations where I can shop in person?

How long does delivery take?

Order is marked delivered but not here.

How do I initiate a return?

I returned my order. How do I get a refund?

Can I return a product I purchased at a trade show?

How can I make a warranty claim?

Do you ship internationally?

Will the HayPlay Bags ever be available in Canada?

I forgot to add a promo code/discount, but already made a purchase.

How can I apply to be a GG Equine affiliate?

I'm a US-based retailer interested in carrying your products.

I'm interested in carrying or distributing your products outside the US.

Do you offer any discounts or sponsorships to nonprofit organizations?

🤝  PARTNERS

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What is your return/exchange policy?Updated 4 days ago