The leather insert shrank or is misshapenUpdated a year ago
The leather insert may lose shape if it gets too wet before being "cured" by slightly getting wet and drying a few times. In this condition, the insert might fall out of the muzzle basket, risk being folded in half, or otherwise misshapen, by the horse.
We are working on solutions to pre-treat the leather so it arrives a little bit more cured and will use a different type of leather that absorbs less moisture by mid-2024.
If your leather insert has become prematurely warped and you are within 30 days of purchase, reach out and we can accept a return or send a replacement.