How to clean and care for the zipper so it is easier to use.Updated 10 months ago

Here are our top tips to keep your HayPlay Bag Zip bag in the best working order:

• Keep the zipper clean by closing the velcro closures over it.
• Brush dirt or mud off with an old hard brush or toothbrush before trying to zip or unzip. 
  • A rinse with a hose or wipe with a wet rag can be helpful if the zipper gets very muddy.
• You can lubricate the zipper with graphite by running pencil lead over the clean zipper teeth, or a little WD-40 or other zipper lubricating products (these can be toxic so make sure you're just getting it on the zipper area and wiping up excess). 
• Try not to zip up hay when you're closing the zipper.
• Remove hay from the slider before trying to move it, as this can cause warping of the slider.
  • Try using tweezers, or a paperclip to work out any stuck material from the slider.
•  Putting a loop of twine or other cord through the zipper slider can make zipping easier, especially in the winter when wearing gloves. 
• A zipper that breaks or fails within a year of purchase could be eligible for a warranty replacement. 

Having a problem? Please send a photo of the issue along with your order number to [email protected] and we can check it out for you.