How to clean and care for the zipper so it is easier to use.Updated a year ago

Here are our top tips to keep your HayPlay Bag Zip bag in the best working order:

• Keep the zipper clean by closing the velcro closures over it.
• Brush dirt or mud off with an old hard brush or toothbrush before trying to zip or unzip. 
  • A rinse with a hose or wipe with a wet rag can be helpful if the zipper gets very muddy.
• You can lubricate the zipper with graphite by running pencil lead over the clean zipper teeth, or a little WD-40 or other zipper lubricating products (these can be toxic so make sure you're just getting it on the zipper area and wiping up excess). 
• Try not to zip up hay when you're closing the zipper.
• Remove hay from the slider before trying to move it, as this can cause warping of the slider.
  • Try using tweezers, or a paperclip to work out any stuck material from the slider.
•  Putting a loop of twine or other cord through the zipper slider can make zipping easier, especially in the winter when wearing gloves. 
• A zipper that breaks or fails within a year of purchase could be eligible for a warranty replacement. 

Having a problem? Please send a photo of the issue along with your order number to [email protected] and we can check it out for you.